Privacy policy.

1. Who We Are

Fluvia Labs
Owned and operated by: Kai Alexander Gunzel
Business Address: Avenida Seneca 34, San Sebastián de los Reyes, 28703, Madrid, Spain
Email: info@fluvialabs.com

We are committed to protecting your privacy and handling your data in an open and transparent manner.

2. What Data We Collect

We may collect and process the following data about you:

  • Name, email address, and contact details (via forms)

  • Payment and billing information (if you purchase from us)

  • IP address and browser information

  • Usage data (pages visited, time on site, etc.)

3. How We Collect Your Data

You directly provide us with most of the data we collect. We collect data when you:

  • Fill out a contact form or subscribe to our newsletter

  • Make a purchase

  • Use or view our website via your browser’s cookies

4. Why We Collect Your Data

We collect your data so that we can:

  • Provide and improve our services

  • Respond to inquiries and offer customer support

  • Send newsletters and marketing (only with your consent)

  • Comply with legal obligations

5. Legal Basis for Processing

We only collect and process your personal data when we have a legal basis, such as:

  • Your consent

  • Performance of a contract

  • Compliance with a legal obligation

  • Legitimate interest (e.g., improving our website)

6. How We Store Your Data

Your data is stored securely. We implement appropriate security measures to prevent unauthorized access, disclosure, or misuse.

7. Data Sharing

We may share your data with third-party service providers we use, such as:

  • Email marketing platforms

  • Payment processors (e.g., Stripe, PayPal)

  • Analytics providers (e.g., Google Analytics)

We do not sell or rent your data.

8. Your Rights Under GDPR

You have the right to:

  • Access your personal data

  • Correct inaccurate data

  • Request deletion of your data

  • Object to processing or request data portability

  • Withdraw consent at any time

To exercise these rights, contact us at info@fluvialabs.com.

9. Cookies

We use cookies on our site. Please see our Cookie Policy for more information.

10. Changes to This Policy

We may update this policy from time to time. The latest version will always be available on this page.